![]() Teams gives mail carriers a mobile first, experience where they can use Lists to report incidents in the field as they happen, share incident details with team members, have conversations about them on the channel, and drive incidents to resolution. Everyone on the team, including mail carriers in the field, can see this information and stay informed.īefore moving to Teams, mail carriers had to go back to the post office to complete a hard-copy form to report an incident, which was then entered in an Excel spreadsheet. When mail carriers encounter an incident, they use Teams on their mobile devices to record the incident details, which are tracked in a list in the team channel. Incidents can occur along a route, for example, a vehicle accident, dog-related issue, or social unrest protest. Each morning, the post office has a team huddle to review daily goals, share announcements, and discuss known incidents.Īfter the huddle, mail carriers pick up their mail and start their delivery route.
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